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Refund Policy

Effective: 15 November 2021 · Last reviewed: 25 April 2026

Scaled Holdings India Private Limited operates under a no-refund model owing to the customised nature of our deliverables. By engaging our services, you acknowledge and consent to this arrangement.

1. Non-Refundable Services

Once an order or service agreement is confirmed, it cannot be cancelled or refunded. All financial contributions — whether deposits, milestone payments, or payments in full — are considered final.

2. Exception Handling

In place of refunds, we prioritise remediation. Clients experiencing issues with deliverables should contact hey@scaled.co.in. Our delivery team will work with you to ensure that the final product meets the agreed specifications outlined in the relevant service agreement.

3. Client Responsibility

Clients are encouraged to thoroughly review project specifications before committing, and to raise concerns during the project timeline rather than at the point of final delivery. Open, timely communication enables us to course-correct without disruption.

4. Our Commitment

Although refunds are not offered, our commitment to delivering quality, customised solutions is unconditional. We treat every engagement as a long-term relationship and will work with you to resolve concerns until the deliverable meets the agreed standard.

5. Contact

Scaled Holdings India Private Limited
Level 2, BlackInk Towers, Gousia Market Kathidarwaza
Srinagar, Jammu & Kashmir 190003, India
Email: hey@scaled.co.in

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Global Presence

Eight countries. Three regions. One delivery standard.

From our headquarters in Srinagar to offices across the Asia-Pacific, Europe & Middle East, and the Americas — every regional team operates to the same delivery standard, the same SLAs, and the same operating model.

Asia-Pacific

3 offices

  • India (HQ)

    2 BlackInk Towers, Srinagar, J&K 190003

  • Singapore

    12 Marina Boulevard, MBFC Tower 3, 018982

  • Australia

    Level 11, 10 Carrington Street, Sydney NSW 2000

Europe & Middle East

3 offices

  • United Kingdom

    12 Steward Street, The Steward Building, London E1 6FQ

  • United Arab Emirates

    1st Floor, Emaar Square, Building 6, Dubai

  • Germany

    Maximilianstraße 54, 80538 München

Americas

2 offices

  • United States

    5 Penn Plaza, 14th Floor, New York, NY 10001

  • Canada

    736 Meridian Road N.E, Calgary, Alberta T2A 2N7